FAQS

It’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. We will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. Calling us will also help you to avoid duplication of efforts and fees.

A funeral director offers comprehensive support to grieving families after the loss of a loved one. Beyond coordinating cremation, burial, and memorial services for the deceased, they provide essential bereavement and consolation to the living. Their multifaceted role encompasses funeral arranging, directing, attending, and embalming.

Key responsibilities of a funeral director include:

• Arranging for the deceased's removal and transfer from the place of death to the funeral home.
• Providing professional care for the deceased, such as embalming, casketing, and cosmetology.
• Meeting with the family to plan the funeral service.
• Completing necessary paperwork, including certificates and permits.
• Acquiring copies of the death certificate.
• Coordinating with cemeteries, crematories, or other final disposition locations.
• Writing and publishing the obituary.
• Organizing aspects of the service like clergy, music, flowers, transportation, pallbearers, and specialized fraternal or military tributes.
• Overseeing the funeral service and procession.
• Aiding the family with death-related claims and resources, such as Social Security, VA benefits, and grief support.

A funeral or memorial service offers a meaningful opportunity to honor the life of a loved one and pay tribute to the impact they had. It creates a space where family and friends can openly express their emotions, reflect on cherished memories, and find comfort in the support of others. Through shared remembrance, it allows us to grieve, connect, and begin the journey toward healing.

Yes, cremation or burial is merely the disposition of the body. Funeral services are to honor and remember your loved one, regardless of disposition.

Funerals usually involve the deceased's body and often lead to burial or cremation. In contrast, memorial services occur without the body and can be scheduled days, weeks, or months after the death.

No, services are not required by law. However, many families find comfort and closure through a ceremony that honors the life of their loved one.

Common options include burial (in-ground or above-ground), cremation, or donation to science. Each choice can be paired with a traditional or personalized service.

Absolutely. You can include specific music, readings, photographs, videos, personal items, and more to reflect your loved one’s life and wishes.

A viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. Having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen them in a while. The opportunity to come to terms with death and say a final farewell is an important step on the road to healing.

Yes. Autopsies and organ donation do not affect your ability to have an open-casket viewing.

You should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. It’s important for children to be allowed to express their grief and share in this important ritual. If you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. If your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.

In many cases, if you choose to have a viewing before cremation, embalming may be required. Embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. It also can enhance the appearance of a person who has suffered damage from an accident or illness. By preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.

Embalming is not legally required in all cases. It may be necessary if there is a public viewing or if the body needs to be transported across state lines.

This will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.

Cremation of multiple people at the same time is illegal in the U.S. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. In addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. All necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. A metal disk with a unique ID number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs, we attach the metal disk to the bag containing the ashes. Knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.

In general, the government does not regulate the scattering of ashes. Most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. If you wish to scatter on private land, consult the landowner first. In most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.

A columbarium is a place for the interment of urns containing cremated remains. They’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.

The grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. The family will need your support for months to come, so make sure to check in on a regular basis. Drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. Reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.

What you’ll say depends upon whether or not you’ve already had contact with the bereaved. If you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. If this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. Instead, say something like, “I understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch.